CSLOP Payments & Dues
Payments, Fees & Dues
Use only the payment options shown in your authorised estate or client workspace.
Frequently asked payment questions
Which payment methods are accepted?
Methods may include Paystack, bank transfer, POS, cheque or cash where enabled for your account. Follow the instructions shown on the relevant invoice or dues notice.
When is a payment confirmed?
Online payments are subject to provider confirmation and CSLOP reconciliation. Manual transfers and cash/POS entries remain pending until an authorised finance or estate administrator verifies them.
What if I paid but my balance has not changed?
Do not pay again immediately. Keep your transaction reference and receipt, then submit a payment enquiry through Feedback & Complaints or the payment review option in your workspace.
Can I download a receipt?
Where enabled, approved payments have a receipt available in the relevant estate or client workspace.
How are refunds and reversals handled?
Refunds, reversals and disputed transactions are reviewed against the payment provider or bank record and the applicable service/estate policy. Contact the authorised finance administrator with your reference.
What if I paid the wrong account?
Report it promptly with the transaction reference and evidence. Do not share full card details, PINs, passwords or one-time codes.
Are pending payments treated as paid?
No. Only a verified and approved payment record is treated as paid in CSLOP.